Online Reviews in Healthcare: Boosting Practice Growth and Building Trust

The way patients choose healthcare providers has drastically changed. With the rise of consumerism, patients are increasingly turning to online reviews to guide their decision-making process. Online reviews have become a powerful tool in patient acquisition and retention, making it crucial for healthcare organizations and providers to understand the impact of online reputation management on practice growth.

The Rise of Consumerism and the Importance of Online Reviews

The healthcare industry has experienced a fundamental shift towards a more patient-focused approach. Patients now have greater access to information and are actively involved in their healthcare decisions. Online reviews have played a pivotal role in this transformation, allowing patients to compare physicians, healthcare brands, and facilities before scheduling an appointment.

According to recent statistics, 90% of patients use online reviews to evaluate physicians, and 80% of consumers trust online reviews as much as personal recommendations. Patients are increasingly relying on online reviews as their first step in finding a new doctor, with 77% using search engines prior to booking appointments.

The Influence of Online Reviews on Patient Decision-Making

The impact of online reviews on patient decision-making cannot be overstated. Patients consider star ratings, comments, and review responses from doctors and hospitals as essential factors in estimating the experience they will receive from a healthcare provider. In fact, over 70% of patients expect their reviews to lead to broad organizational improvements.

Patients also place a significant amount of trust in online reviews, with 80% trusting them as much as personal recommendations. This trust is particularly significant in healthcare, where patients often rely on reviews to select a doctor. More than a third of patients say their doctor’s online reputation is very important, and six out of ten patients have chosen a doctor based on positive reviews.

Building Trust and Credibility

Online reviews not only influence patient decision-making but also play a crucial role in building trust and credibility for healthcare providers. Patients view online ratings and reviews as a reliable source of information, with 83% trusting them more than personal recommendations. This trust stems from the belief that online reviews provide a more objective perspective on patient care.

To maintain and enhance credibility, healthcare providers should encourage a significant number of reviews. Patients want to see at least seven ratings before they trust them, and they also value a balanced perspective, with positive and negative reviews being equally valuable. Patients are also more likely to trust reviews that arise from official survey responses rather than anonymous reviews left online.

The Impact on Search Engine Rankings and Visibility

In today’s digital landscape, search engine ranking is crucial for healthcare providers looking to attract new patients. A strong online presence and positive reviews can significantly improve a brand’s chances of ranking higher in search results. Patients are three times more likely to access hospital websites through search engines, and the top Google result receives 33% more clicks.

To boost search engine rankings, healthcare organizations and providers should actively engage with patients and respond to reviews. Encouraging new positive reviews and effectively managing online reputation can further increase visibility, connect with patients, and ultimately boost referrals.

Harnessing the Power of Online Reviews for Practice Growth

Understanding the importance of online reviews and their impact on practice growth is essential for healthcare organizations and providers. By monitoring their brand’s reputation online and actively engaging with their target audience, healthcare providers can leverage the power of online reviews to their advantage.

To effectively harness the power of online reviews, healthcare providers should take the following steps:

  1. Monitor Your Brand’s Reputation Online: Regularly monitor online reviews on platforms such as Healthgrades, Yelp, Facebook, and Google. Stay informed about what patients are saying about your practice to identify areas for improvement and address any negative feedback promptly.
  2. Engage with Your Target Audience: Actively engage with patients by responding to their reviews. Show that you value their feedback and are committed to providing the best possible care. Engaging with patients demonstrates your responsiveness and creates a sense of trust and connection.
  3. Encourage New Positive Reviews: Encourage satisfied patients to leave positive reviews. Consider implementing strategies such as automated review requests or providing incentives for patients to share their positive experiences. The more positive reviews you have, the stronger your online reputation will be.
  4. Increase Visibility and Boost Referrals: Claim your free doctor profile on platforms like Healthgrades to increase visibility and connect with potential patients. Leverage advertising solutions offered by platforms like Healthgrades to reach a broader audience and help more people find your doctors.

By implementing these steps, healthcare providers can take control of their online reputation, enhance their visibility, and ultimately attract more patients to their practice.


Online reviews have become a powerful tool in patient acquisition and retention. Patients increasingly rely on online reviews to guide their decision-making process, and healthcare providers must recognize the importance of online reputation management.

Valet Health’s suite of marketing solutions work together by monitoring a practice’s reputation, engaging with its target audience, encouraging positive reviews, and increasing visibility; healthcare providers can harness the power of online reviews to boost practice growth, build trust, and establish a strong online presence.

To succeed in the competitive healthcare landscape, healthcare organizations and providers need to prioritize online reputation management and embrace the transparency revolution brought about by online reviews. By doing so, they can ensure a healthy financial future and create a positive patient experience that fosters long-term relationships and loyalty.

Request a consultation today with the experts at Valet Health to start harnessing the power of online reviews for your healthcare practice.